In the quest to lead and foster positive change in our sector, every stakeholder plays a pivotal role. The 4ST Playbook outlines tangible steps, provides examples and offers creative ideas for all stakeholders to embrace and advance the refreshed 4ST. These actions are underpinned by the essential cultivation of the right mindset, a readiness to continually learn, unlearn and adapt to evolving circumstances and emerging opportunities. This also entails harnessing the power of data and technology while planning for the long term. Leaders, too, hold a crucial role in guiding their organisations through these initiatives by exemplifying these behaviours and moulding the organisational culture.
It's important to note that the Playbook is a living resource and will evolve over time as new ideas and efforts materialise. We welcome you to contribute your own thoughts and examples to enrich this resource. Please reach out to us at planning@ncss.gov.sg to share your insights.
For the best experience, please download and open the 4ST Playbook (Full) PDFs in Adobe Acrobat Reader.
Thrust 1: Empowered and included individuals, families, and communities
OutcomesYou may explore the playbook segments by clicking on each outcome below. |
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Practices and solutions in the sector become more person-centred | ||
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Communities in need have support to make well-informed decisions on how to achieve their aspirations | ||
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The ecosystem leverages the assets of individuals, families, and communities to solve social challenges
Please refer to "Thrust 3: Strategic and sustainable partnerships are fostered between different sectors and stakeholders for greater impact" for additional tips to actualise this outcome |
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More individuals in need of support are included and participate in society | ||
Thrust 2: Effective and impactful social purpose entities
OutcomesYou may explore the playbook segments by clicking on each outcome below. | |||
| SPEs serve with heart and demonstrate professionalism across all levels, backed by robust governance and strong people practices | ||
| SPEs are forward thinking and practice sustainable resourcing
Please refer to "Thrust 4: The social service sector is well-positioned for the future" for info on how SPEs can be forward thinking. | ||
| SPEs collaborate across the sector and beyond to optimise resources and enhance effectiveness | ||
Thrust 3: Caring, collaborative, and impactful social service ecosystem
OutcomesYou may explore the playbook segments by clicking on each outcome below. | |||
| Strategic and sustainable partnerships are fostered between different sectors and stakeholders for greater impact | ||
| Improved diversity and sustainability of resources in the sector | ||
| Sector players take a systems approach to deliver quality, innovative & sustainable solutions and advance sector goals | ||
Thrust 4: Future-directed social service sector
OutcomesYou may explore the playbook segments by clicking on each outcome below. | |||
| The social service sector experiments to develop quality, innovative & sustainable solutions | ||
| The social service sector is well-positioned for the future | ||
| A digitally-enabled and data-driven social service sector | ||
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