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{"sheet":"Contents","index":0,"n_rows":33,"n_cols":13,"rows_kept":33,"cut":false,"hidden":false,"merged":[[22,4,22,10],[26,4,26,10],[27,4,27,10],[18,4,18,10],[19,4,19,10],[21,4,21,10],[30,4,30,10],[32,4,32,10],[28,4,28,10],[24,4,24,10],[25,4,25,10]]}
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[null,null,null,null,"Stakeholder Engagement Interview Guide",null,null,null,null,null,null,null,9]
[null,null,null,null,"Opportunity and Gap Analysis Template",null,null,null,null,null,null,null,10]
[]
[null,null,null,null,"Role Analysis Template",null,null,null,null,null,null,null,13]
[null,null,null,null,"Position Description Template",null,null,null,null,null,null,null,19]
[]
[null,null,null,null,"Impact Analysis Template",null,null,null,null,null,null,null,21]
[null,null,null,null,"Training Needs Analysis Template",null,null,null,null,null,null,null,21]
[null,null,null,null,"Assessing Risk & Mitigations Template",null,null,null,null,null,null,null,23]
[null,null,null,null,"Implementation Plan Template",null,null,null,null,null,null,null,24]
[null,null,null,null,"Stakeholder Analysis & Engagement Template",null,null,null,null,null,null,null,28]
[]
[null,null,null,null,"Post Volunteer Role Redesign Analysis ",null,null,null,null,null,null,null,32]
[]
[null,null,null,null,"Tracking Metrics",null,null,null,null,null,null,null,36]

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[null,"Stakeholder Engagement Interview Guide"]
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[null,null,"#","Stakeholder(s)","Nature of Impact","Role","Concerns ","Engagement Strategy"]
[null,null,"#","Volunteers","Volunteers would be required to take on additional responsibilities ","Therapy Aide, Therapy Assistant","Volunteers require training to take up tasks traditionally held by full-time therapists and teachers ","Check-in with volunteers to assist with transition \nEmails to communicate the impact of the role redesign on volunteers and the new role requirements"]
[null,null,"#","Full time staff","Role redesign to alleviate staff workload requires volunteers to take on additional responsibilities ","Therapy Aide, Therapy Assistant","Volunteers may not be equipped with necessary skills and add to the workload of full time staff in having to teach and supervise","Engage full-time staff in identifying training needs and carrying out onboarding and training of volunteers after design recommendations "]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
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[null,"Template for Senior Management Interview"]
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[null,null,"Interview with Senior Management on Role Redesign"]
[null,null,"a.","What are your overall strategic goals for volunteer partnership in the agency? Are there any areas that you want to enhance in particular?"]
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[null,null,"b.\n","Do you foresee any challenges in achieving these goals?\nFor e.g. insufficient manpower, lack of relevant skills, need for more corporate funding or support, etc."]
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[null,null,"c. \n\n","What are some areas where you see the biggest opportunity for redesign?\nNote: You may want to prepare a list of ideas to seek management’s views on, for e.g. programme XX, corporate volunteers, skills-based volunteers, etc. \nTheir answer to question (b) may also offer some ideas of areas that can be redesigned or enhanced"]
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[null,null,"d.","What is the desired outcome of the role redesign?"]
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[null,null,"e.","Do you have any concerns or worries about the redesign?"]
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[null,"Template for Staff Interview"]
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[null,null,"Interview with Staff on Role Redesign"]
[null,null,"a.","What are some key challenges and pain points of your current daily tasks and/or responsibilities?"]
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[null,null,"b.","What support do you need in your daily tasks and/or responsibilities? "]
[]
[null,null,"c. ","In your opinion, what do you think are the current skills / capability / manpower gaps in your programme? "]
[]
[null,null,"d.","Can the above be supplemented by volunteers?"]

{"sheet":"Opportunity & Gap","index":2,"n_rows":22,"n_cols":9,"rows_kept":22,"cut":false,"hidden":false,"merged":[]}
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[null,"Case for Redesign"]
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[null,null,"#","Programme","Role","Objectives ","Current State / Challenges","To-be State / Desired Outcome","Gap Identification"]
[null,null,"#","Senior Community Home","Physiotherapists","To enhance the service delivery to clients – provide more personal attention during therapy sessions ","Limited number of physiotherapists make it difficult to provide all clients with the frequency of therapy and personal attention  ","Provide more frequent physiotherapy sessions, group sessions to have better facilitator: client ratio ","Develop volunteer roles to support physiotherapists in areas which do not require professional training, to enable physiotherapists to focus on core roles "]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
[null,null,5]

{"sheet":"Role Analysis","index":3,"n_rows":19,"n_cols":7,"rows_kept":19,"cut":false,"hidden":false,"merged":[]}
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[null,"Case for Redesign"]
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[null,null,"#","Role for Redesign","Purpose For Redesign","Key tasks: Outline the key tasks currently done by the role. Then, highlight the  \n- Tasks to be retained by the role \n- Tasks to be added to the role / created\n- Tasks to be removed from the role ","Other Impacted Roles"]
[null,null,"#","Mentor","To enhance volunteer experience","- Keep: Delivery of tutor and mentor programmes (Keep)\n- Added: Curation of scope and syllabus for tutor and mentor programmes\n- Removed: Scheduling of tutor/tutee or mentor/mentee programme sessions","Programme staff"]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
[null,null,5]

{"sheet":"Position Description","index":4,"n_rows":52,"n_cols":4,"rows_kept":52,"cut":false,"hidden":false,"merged":[[43,2,43,4],[19,2,19,4],[22,2,22,4],[25,2,25,4],[28,2,28,4],[20,2,20,4],[21,2,21,4],[23,2,23,4],[24,2,24,4],[26,2,26,4],[27,2,27,4],[29,2,29,4],[30,2,30,4],[40,2,40,4],[41,2,41,4],[42,2,42,4],[50,2,50,4],[51,2,51,4],[44,2,44,4],[45,2,45,4],[46,2,46,4],[47,2,47,4],[48,2,48,4],[49,2,49,4]]}
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[null,"Position Description Template"]
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[]
[null,null,"Title:"]
[null,null,"Program:"]
[null,null,"Supervisor:"]
[]
[null,null,"1. Position Purpose"]
[null,null,"Summarise in one sentence why the position is needed, and how it contributes to the overall mission/objective of the agency"]
[]
[null,null,"2. Key Roles and Responsibilities"]
[null,null,"Summarise in a few points the main tasks and responsibilities of the position."]
[null,null," [Insert Position title here]  __________________________________  is responsible for:"]
[null,null,"3. Specific qualifications/behavioural competencies needed (if any)"]
[null,null,"List any additional qualifications or skills that the position should possess, e.g. language requirements, certifications, experience, etc."]
[]
[null,null,"4. Time commitment of Role"]
[null,null,"State the time commitment for the position, e.g. hours per week/month; specific duration of time, etc."]
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[null,"Position Description Template | SAMPLE"]
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[]
[null,null,"Title:","Therapy Assistant"]
[null,null,"Program:","Mindshare Youth Centre"]
[null,null,"Supervisor:","John Doe"]
[]
[null,null,"1. Position Purpose"]
[null,null,"Summarise in one sentence why the position is needed, and how it contributes to the overall mission/objective of the agency"]
[null,null,"The therapy assistant role performs the routine tasks of supporting group therapy sessions. "]
[null,null,"2. Key Roles and Responsibilities"]
[null,null,"Summarise in a few points the main tasks and responsibilities of the position.\n [Insert Position title here]  __________________________________  is responsible for:"]
[null,null,"Therapy Assistant is responsible for:\n•  Setting up class and materials\n•  Accompany students to bathrooms\n•  Take videos of classroom therapy\n•  Record data on student progression\n•  File documentation for all completed tasks"]
[null,null,"3. Specific qualifications/behavioural competencies needed (if any)"]
[null,null,"List any additional qualifications or skills that the position should possess, e.g. language requirements, certifications, experience, etc."]
[null,null,"•  Ability to speak in English (additional Mother Tongue language is a plus)\n•  Ability to read and write simple English\n•  Ability to provide equipment for activities is preferred"]
[null,null,"4. Time commitment of Role"]
[null,null,"State the time commitment for the position, e.g. hours per week/month; specific duration of time, etc."]
[null,null,"•  6 hours per week for 3 months "]

{"sheet":"Impact Analysis","index":5,"n_rows":21,"n_cols":8,"rows_kept":21,"cut":false,"hidden":false,"merged":[[13,2,14,2],[13,3,14,3],[13,4,13,6],[13,7,14,7]]}
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[null,"Impact Analysis Template"]
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[]
[null,null,"#","Recommended Intervention","Anticipated Impact",null,null,"Metrics to measure Impact"]
[null,null,null,null,"Impacted Roles","People Impact","Process Impact"]
[null,null,"#","Role simplification – \nBreak down therapist responsibilities and delegate the routine tasks to volunteers\n","•  Therapist\n•  Therapy Aide\n•  Therapy Assistant","Full-time therapist staff are less stressed due to decreased workload\nVolunteers have more meaningful opportunities involving direct interaction with service users; possible need for more training","Full-time therapist staff have more streamlined responsibilities freeing them to focus on more value-adding core tasks\nRoutine tasks are delegated to volunteers","•  Full time staff turnover\n•  Full time staff satisfaction rating\n•  Volunteer satisfaction rating\n•  Service user satisfaction\n•  Number/length of service deliveries"]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
[null,null,5]

{"sheet":"Training Needs","index":6,"n_rows":38,"n_cols":8,"rows_kept":38,"cut":false,"hidden":false,"merged":[[13,6,13,7],[4,7,4,11],[11,6,11,7],[35,6,35,7],[17,6,17,7],[19,6,19,7],[14,6,14,7],[16,6,16,7],[27,6,27,7],[29,6,29,7],[30,6,30,7],[32,6,32,7],[33,6,33,7]]}
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[null,"Training Needs Analysis"]
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[null,null,"CURRENT ROLE ",null,null,null,"REDESIGNED ROLE"]
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[null,null,"ROLE TITLE ",null,null,null,"ROLE TITLE"]
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[]
[null,null,"ROLE DESCRIPTION",null,null,null,"ROLE DESCRIPTION"]
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[]
[null,null,"SKILLS",null,null,null,"SKILLS"]
[null,null,"Exising skills\nthat can be transferred",null,null,null,"Exising skills \nthat can be transferred:","New Skills \nto be developed / acquired for new role: "]
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[null,"Training Needs Analysis | SAMPLE"]
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[null,null,"CURRENT ROLE ",null,null,null,"REDESIGNED ROLE"]
[]
[null,null,"ROLE TITLE ",null,null,null,"ROLE TITLE"]
[null,null,"Administration Assistant",null,null,null,"Therapy Assistant"]
[]
[null,null,"ROLE DESCRIPTION",null,null,null,"ROLE DESCRIPTION"]
[null,null,"The administration assistant role records and manages data on students’ goal progressions.",null,null,null,"The therapy assistant role performs the routine tasks of supporting group therapy sessions. "]
[]
[null,null,"SKILLS",null,null,null,"SKILLS"]
[null,null,"Exising skills\nthat can be transferred",null,null,null,"Exising skills \nthat can be transferred:","New Skills \nto be developed / acquired for new role: "]
[null,null,"•  Ability to write and speak in English\n•  Microsoft word",null,null,null,"•  Ability to write and speak in English\n•  Microsoft word","•  Group facilitation skills\n•  Interpersonal interaction with vulnerable youths"]

{"sheet":"Risk & Mitigation","index":7,"n_rows":21,"n_cols":9,"rows_kept":21,"cut":false,"hidden":false,"merged":[[4,5,4,12],[14,4,14,5],[15,4,15,5],[5,6,5,7],[6,6,6,7],[7,6,7,7],[8,6,8,7],[14,7,14,8],[15,7,15,8],[19,4,19,5],[19,7,19,8],[20,4,20,5],[20,7,20,8],[16,4,16,5],[16,7,16,8],[17,4,17,5],[17,7,17,8],[18,4,18,5],[18,7,18,8]]}
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[null,null,null,null,null,"Table 1: Assessment of risk guidelines. \nFor each risk identified, assess the potential impact and likelihood of risk occurring. \nThis will help to determine the level of mitigations actions you would undertake. "]
[null,null,null,null,null,"Risk Impact","Potential frequency of risk occuring ",null,"Severity of risk should it occur"]
[null,null,null,null,null,"Low","Rare or unusual risk, very unlikely to occur",null,"Little damage should the risk be realised"]
[null,null,null,null,null,"Medium","Risk has occurred before, but is not realised often",null,"Moderate impact to the agency should risk be realised, but may still be tolerable"]
[null,null,null,null,null,"High","Risk has high probability of occurring in the future",null,"Catastrophic impact on the agency"]
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[null,"Assessing Risk & Mitigations Template"]
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[null,null,"#","Redesigned role / New role","Risk",null,"Level of Risk","Mitigation Strategy"]
[null,null,"#","Therapy Assistant","May spread COVID-19 to vulnerable populations if safe distancing procedures are not adhered to  ",null,"Medium","Training of volunteer therapy assistants should include education on safe distancing procedures and policies   "]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
[null,null,5]

{"sheet":"Implementation Plan","index":8,"n_rows":57,"n_cols":18,"rows_kept":57,"cut":false,"hidden":false,"merged":[[20,3,20,17],[13,2,15,2],[13,3,15,3],[13,4,15,4],[13,5,15,5],[14,6,14,9],[14,10,14,13],[14,14,14,17],[13,6,13,17],[16,3,16,17],[37,2,39,2],[37,3,39,3],[37,4,39,4],[37,5,39,5],[37,6,37,17],[38,6,38,9],[38,10,38,13],[38,14,38,17],[40,3,40,17],[46,3,46,17],[52,3,52,17],[24,3,24,17],[28,3,28,17]]}
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[null,"Implementation Plan Template"]
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[null,null,"#","Project Activities","Outcome of Activities","Activity Owner","Timeline"]
[null,null,null,null,null,null,"Month 1",null,null,null,"Month 2",null,null,null,"Month 3"]
[null,null,null,null,null,null,1,2,3,4,1,2,3,4,1,2,3,4]
[null,null,1,"Planning for project implementation"]
[null,null,1.1000000000000001]
[null,null,1.2]
[null,null,1.3]
[null,null,2,"Pilot"]
[null,null,2.1]
[null,null,2.2000000000000002]
[null,null,2.2999999999999998]
[null,null,3,"Rollout"]
[null,null,3.1]
[null,null,3.2]
[null,null,3.3]
[null,null,4,"Evaluation and Refinement"]
[null,null,4.0999999999999996]
[null,null,4.2]
[null,null,4.3]
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[null,"Implementation Plan Template | SAMPLE"]
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[null,null,"#","Project Activities","Outcome of Activities","Activity Owner","Timeline"]
[null,null,null,null,null,null,"Month 1",null,null,null,"Month 2",null,null,null,"Month 3"]
[null,null,null,null,null,null,1,2,3,4,1,2,3,4,1,2,3,4]
[null,null,1,"Planning for project implementation"]
[null,null,1.1000000000000001,"Identify key stakeholders involved ","Collated list of impacted stakeholders ","John Doe"]
[null,null,1.2,"Discuss with key stakeholders on \n•  Project objectives and desired outcomes\n•  Timeline of key activities and solutions for implementation\n•  Target centres / programs \n•  Roles and responsibilities","•  Aligned stakeholders and buy-in \n•  Refined project plan","John Doe"]
[null,null,1.3,"Identify potential risks and mitigation steps"]
[null,null,1.4,"Outline plan for change management"]
[null,null,1.5,"Finalise implementation plan"]
[null,null,2,"Pilot"]
[null,null,2.1,"Communicate to stakeholders"]
[null,null,2.2000000000000002,"Train staff and volunteers on new role"]
[null,null,2.2999999999999998,"Pairing of full-time staff with volunteers"]
[null,null,2.4,"Monitor progress of pilot against success metrics"]
[null,null,2.5,"Create refined action plan based on pilot feedback"]
[null,null,3,"Rollout"]
[null,null,3.1,"Communicate to stakeholders"]
[null,null,3.2,"Provide training and briefing sessions"]
[null,null,3.3,"Schedule check-ins with impacted stakeholders"]
[null,null,3.4,"Rollout continual adjustments/enhancements based on stakeholder feedback"]

{"sheet":"Stakeholder Analysis ","index":9,"n_rows":28,"n_cols":11,"rows_kept":28,"cut":false,"hidden":false,"merged":[[5,9,5,10],[6,9,6,10],[7,9,7,10],[4,8,4,10],[16,8,16,9],[17,3,17,4],[24,1,24,3],[12,8,12,9],[13,8,13,9],[14,8,14,9],[15,8,15,9],[17,8,17,9],[18,8,18,9],[18,3,18,4],[12,3,12,4],[13,3,13,4],[14,3,14,4],[15,3,15,4],[16,3,16,4],[25,1,25,3],[26,1,26,3],[27,1,27,3],[23,1,23,3],[23,4,23,5],[24,4,24,5],[25,4,25,5],[26,4,26,5],[27,4,27,5]]}
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[null,null,null,null,null,null,null,null,"Definition"]
[null,null,null,null,null,null,null,null,"Low Impact","Minimally involved with volunteers (effort and time); Kept informed on volunteer management"]
[null,null,null,null,null,null,null,null,"Medium Impact","Moderately involved with volunteers (effort and time); Collates or provides inputs on volunteer management"]
[null,null,null,null,null,null,null,null,"High Impact","Significantly and directly involved with volunteers (effort and time)"]
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[null,"Assessing Risk & Mitigations Template"]
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[]
[null,null,"#","Stakeholder group / individual",null,"Nature of Impact","Potential Concerns","Engagement Strategy","Purpose of Engagement",null,"Method of Engagement"]
[null,null,"#","Staff who guides mentor volunteers in youth programmes",null,"High","The introduction of a communication guide book will benefit staff interacting with volunteers. However, it may be perceived as additional work for staff. There may also be low adoption of the guidebook.","Seek staff inputs during development phase on what they would like to see in the guide book. Identify select few staff to drive the adoption of the guide book.","Obtain staff’s buy-in by engaging them in the development and ensuring it is useful for their purposes.",null,"Bi-weekly staff meetings \n\nPilot testing"]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
[null,null,5]
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[null,"Stakeholder Analysis & Engagement  |  Examples of engagement methods"]
[]
[null,"Impact Groups",null,null,"Low Impact ",null,"Medium Impact ","High Impact"]
[null,"Definition of Group",null,null,"•  Minimal effort and involvement required\n•  Need to be kept informed on the progress of implementation",null,"•  Moderate effort and involvement required\n•  Oversees the implementation","•  Significant effort and involvement required\n•  Involved in the continuous  execution of implementation"]
[null,"Stakeholders",null,null,"•  Board Members \n•  Executive Directors\n•  Service Users",null,"•  Programme Leads\n•  Centre Managers\n•  Department Heads\n•  Rest of the VM Team (not involved in volunteer role redesign) ","•  Volunteers involved in pilot\n•  Volunteer Leaders involved in pilot\n•  Ground Staff of programmes involved in pilot\n•  Programme leads / Centre Managers involved in pilot \n"]
[null,"Purpose of Engagement",null,null,"Update on the progress of the project via management meetings ",null,"•  Updates on the progress of the pilot\n•  Update on the success of the pilot","•  Feedback sessions to seek inputs\n•  Update on the solutions incorporating the feedback\n•  Regular updates on the progress of pilot"]
[null,"Engagement Methods",null,null,"Management Meetings",null,"•  Quarterly staff meeting\n•  Email communications","•  Feedback sessions - interviews\n•  Monthly meetings\n•  Email comms"]

{"sheet":"Post Analysis","index":10,"n_rows":67,"n_cols":9,"rows_kept":67,"cut":false,"hidden":false,"merged":[[31,3,31,8],[32,3,32,8],[33,3,33,8],[39,2,39,8],[23,2,23,8],[24,3,24,8],[25,3,25,8],[26,3,26,8],[27,3,27,8],[28,3,28,8],[52,3,52,8],[53,3,53,8],[12,8,13,8],[12,3,13,3],[12,2,13,2],[46,3,46,8],[48,3,48,8],[50,3,50,8],[40,3,40,8],[41,3,41,8],[42,3,42,8],[43,3,43,8],[44,3,44,8],[45,3,45,8],[29,3,29,8],[30,3,30,8],[59,1,59,3],[59,4,59,5],[60,1,62,3],[63,1,64,3],[65,1,66,3],[65,4,65,5],[60,7,62,7],[63,7,64,7],[65,7,66,7],[63,4,63,5],[60,4,60,5],[61,4,61,5],[62,4,62,5],[64,4,64,5],[66,4,66,5]]}
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[null,"Post Volunteer Role Redesign Analysis Template"]
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[]
[null,null,"#","Programme / Role ","Objectives","Perspective","Key Success Metrics (KSM)","Feedback Received \n(see templates below)","Improvement Areas "]
[null,null,"#","Physiotherapy Support at Eldercare Centre ","Alleviate workload of full time physiotherapists ","Staff","•  % of full-time physiotherapist staff who indicate that the volunteers helped to alleviate workload \n•  % of staff/social workers who would want the role to continue beyond the pilot ","•  All full-time physiotherapists (4) agreed that their workload was alleviated \n•  Suggestion to improve role by providing more comprehensive training  ","Further training of volunteers so that they are more equipped to manage service users and require less supervision from full-time staff, and can also be given more responsibilities to improve volunteer engagement and further alleviate staff workload "]
[null,null,null,null,"Volunteer Engagement ","Volunteers","•  % of volunteers who felt that the role was beneficial for them \n•  % of volunteers who would continue to volunteer in this role\n•  % of volunteers who would recommend this volunteer role to their peers","•  50% of the volunteers felt that the role was beneficial \n•  100% will continue to volunteer in this role \n•  50% will recommend this role to peers \n•  Suggestion to improve role by assigning more higher-level responsibilities to allow volunteers to enhance skills through volunteering"]
[null,null,1]
[null,null,2]
[null,null,3]
[null,null,4]
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[null,"Post Volunteer Role Redesign Analysis – Template for Programme Staff Survey"]
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[null,null,"Survey of Programme Staff Post-Pilot "]
[null,null,"a.","Was this volunteer role useful for your programme? (Yes/No)"]
[]
[null,null,"b.\n\n\n\n","If Yes, how was it useful? For example: \n•  It helped alleviate my workload \n•  Additional skills/perspectives which the volunteer contributed\n•  It allowed us to improve service delivery to the service user \n•  Others "]
[]
[null,null,"c. ","What were the challenges faced when partnering with the new volunteer lead roles? "]
[]
[null,null,"d.","What are the areas that can be improved about partnering with the new volunteer lead role?"]
[]
[null,null,"e.","Would you recommend this role to continue in your programme?  Please provide the reasons for your recommendation. "]
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[]
[]
[null,"Post Volunteer Role Redesign Analysis – Template for Volunteers Survey"]
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[null,null,"Survey of Volunteers Post-Pilot "]
[null,null,"a.\n\n\n","How would you rate your level of satisfaction for this role? \n1 = Not satisfied, I would not be interested in continuing the role \n2 = Somewhat satisfied, I would be willing to continue the role with some modifications \n3 = Satisfied, I would be interested in continuing the role "]
[]
[null,null,"b.\n","Did you feel supported and sufficiently equipped to perform your role? (e.g. sufficient check ins with staff/social workers, sufficient training)? What additional area(s) of support would you find useful? "]
[]
[null,null,"c. ","Did this role allow you to meaningfully contribute your skills and knowledge? "]
[]
[null,null,"d.","What did you like about the role?"]
[]
[null,null,"e.","What were the areas that can be improved about this role? "]
[]
[null,null,"f.","What were some of the challenges you faced in this role? "]
[]
[null,null,"g.","Would you recommend this role to other volunteers?  Why or Why not? "]
[]
[]
[]
[null,"Post Volunteer Role Redesign Analysis | SAMPLE"]
[null,"Below is a sample table of the areas of perspective you should seek feedback from, and the potential outcomes, questions to ask and method of data collection."]
[]
[null,"Area",null,null,"Outcomes",null,"Questions to Ask","Method of Collection"]
[null,"Volunteer Perspective",null,null,"Volunteer satisfaction and engagement ",null,"Did the volunteers have a good experience?","Volunteer survey and/or interview "]
[null,null,null,null,"Suitability and meaningfulness of the role for volunteers",null,"Is the role suitable for volunteers?"]
[null,null,null,null,"Areas of enhancement to the role/ support provided",null,"Are any tweaks required for the role itself or the support provided to volunteers?"]
[null,"Staff Perspective",null,null,"Suitability and usefulness of the role for staff",null,"Did staff find the volunteer role helpful?\nDoes the role complement their scope of work?","Staff survey and/or interview"]
[null,null,null,null,"Areas of enhancement to support volunteer management",null,"What were some challenges and improvement areas to help them manage volunteers in these roles better?\nDid the volunteers need to be better equipped?"]
[null,"Agency Perspective",null,null,"Impact of the role on service delivery",null,"Does the role enhance services delivery, benefit the service user or Agency? ","Programme statistics OR qualitative assessment by staff or Volunteer Manager "]
[null,null,null,null,"Effectiveness of the role in meeting strategic objectives of redesign effort",null,"Does the role help the programme/centre  meet the objectives of the redesign effort?"]

{"sheet":"Tracking Metrics","index":11,"n_rows":33,"n_cols":6,"rows_kept":33,"cut":false,"hidden":false,"merged":[[24,2,26,2],[27,2,29,2],[30,2,32,2],[12,2,15,2],[16,2,20,2],[21,2,23,2]]}
[]
[]
[]
[]
[]
[]
[]
[]
[null,"Project Success Metrics Tracker | SAMPLE"]
[]
[]
[null,null,"Objectives","Success Metrics / Data to be collected","Data Collection Method","Data Collection Responsibilities"]
[null,null,"Improve Volunteer Engagement & Enhance Volunteer Experience","% of volunteers indicating the volunteer programme had been beneficial / engaging ","Volunteer survey ","Programme leads "]
[null,null,null," % of volunteers indicating  they would like to continue volunteering at the agency ","Volunteer survey ","Programme leads"]
[null,null,null,"Increase in volunteer Average Tenure length","Volunteer database"," VM team "]
[null,null,null,"Increase in number of regular volunteers who stay beyond certain no. years ","Volunteer database"," VM team "]
[null,null,"Enhance Corporate Partnerships ","% of corporate volunteers indicating the volunteer programme had been beneficial / engaging ","Volunteer survey ","Programme leads "]
[null,null,null,"% of corporate volunteers indicating they would like to continue volunteering at the agency ","Volunteer survey ","Programme leads"]
[null,null,null,"% of corporates indicating the volunteer programme had been beneficial for the company","Volunteer survey \n(with corporate partner)","VM partnerships team"]
[null,null,null," % of corporates indicating they would like to continue the partnership with the agency ","Volunteer survey \n(with corporate partner)","VM partnerships team"]
[null,null,null,"Increase in no. of corporate partners ","Volunteer database","VM partnerships team"]
[null,null,"Augment manpower ","% of staff who feel the redesign initiative has been beneficial for them / complements their work","Staff survey ","Programme leads"]
[null,null,null,"% of staff who feel that their workload has improved / they have more capacity to focus on value-adding work  ","Staff survey ","Programme leads"]
[null,null,null,"% of staff who feel they are better equipped to interact with service users  ","Staff survey ","Programme leads"]
[null,null,"Attract new skills / \ncapabilities ","Increase in number/length of activities provided by agency","Programme records ","Programme leads"]
[null,null,null,"Increase in number of beneficiaries served","Programme records ","Programme leads"]
[null,null,null,"Increase in availability of services offered to agency / service users (e.g. technology implementation, dentist, hairdressing etc.) ","Programme records ","Programme leads"]
[null,null,"Encourage service users to volunteer ","% of service users turned volunteers who feel that the initiative has been beneficial for them ","Volunteer survey","VM team "]
[null,null,null,"% of service users turned volunteers who indicate that they will continue volunteering ","Volunteer survey","VM team "]
[null,null,null,"Increase in no. of service users volunteering  ","Programme records ","Programme leads"]
[null,null,"Leverage on technology for volunteer roles ","No. of programmes leveraging on technology to improve service ","Programme records ","Programme leads / \nVM team "]
[null,null,null,"% of volunteers who feel the use of technology has improved the volunteering experience ","Volunteer Survey","Programme leads"]
[null,null,null,"% of service users who feel the use of technology has improved the service delivery","Feedback form ","Programme leads "]